Privacy Policy

This Privacy Policy explains how Velo Craft handles personal data when you use the website, contact the workshop, request bicycle servicing, or otherwise interact with our services. It applies to the website and to related communications and workshop records.

Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
Data category

Data We Collect

We may collect identifiers and contact details, bicycle and service information, appointment and intake details, inspection notes, quote and approval records, payment-related records, and communications sent through the website, by phone, email, contact form, or in person at the workshop. We may also process limited technical data such as device and browser information, log data, and cookie-related identifiers when the site is used.

The categories collected depend on the service inquiry, booking, and workshop interaction involved.
Collection source

How We Collect Data

We receive personal data directly from users when they request information, book a service, submit a form, or bring a bicycle for intake. We also generate records from inspection, repair, quality check, collection, and service summary activities, and we may obtain technical data automatically from the website and connected systems.

Some information is provided directly, while other information is created during service handling or site use.
Cookie category

Types of Cookies

We may use essential cookies needed for site operation, preference cookies that remember basic settings, and analytics or performance cookies that help us understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.

Cookie use is limited to ordinary website functions and related technical support.
User control

Cookie Controls

We use standard cookie controls to support site operation and basic measurement. Users can manage cookies through their browser settings and, where available, through on-site preference tools. Disabling certain cookies may reduce functionality or prevent some features from working as intended.

Browser settings can usually limit or delete cookies, although some site functions may be affected.
Privacy Contact

Contact Information

Privacy email
office@canoepassportcrown.click
Privacy phone
+57 321 0681430
Mailing address
Diagonal 4 2 65, Calahorra Cajicá
Privacy contact
User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing.

Available rights depend on the nature of the data and the applicable legal framework.
Requests

How to Make a Request

To exercise a right, a person should provide enough information for us to locate the relevant record and verify the request. We may ask for additional details where needed to confirm identity, protect confidentiality, or determine whether an exception applies.

Requests are reviewed before action is taken to confirm identity and protect workshop records.
Data Retention

Data Retention

We retain personal data for as long as needed to manage inquiries, bookings, repairs, payments, service summaries, and any follow-up related to the work performed. Some records may be kept longer where required for legal, accounting, dispute-handling, or operational reasons, and data is deleted or anonymized when it is no longer needed.

Records are kept only for the period needed for service, accounting, legal, or operational purposes.
Policy Updates

Policy Updates

We may update this policy to reflect changes in our practices, legal requirements, or website features. When changes are material, we will take reasonable steps to make the revised policy available and indicate that it has been updated.

We keep the policy under review and record the effective date of material revisions.
01
Processing purpose

How We Use Data

We use personal data to respond to inquiries, arrange bicycle intake, assess service needs, prepare and confirm quotes after inspection, carry out repairs and adjustments, complete quality checks, provide collection and service summaries, manage payments, maintain records, and operate and secure the website. We may also use data to communicate about appointments, parts availability, and related service matters.

Processing is tied to the website, workshop administration, and service delivery.
02
Sharing partners

Service Providers

We may share personal data with service providers that help us host the website, manage communications, process payments, maintain records, or support workshop operations. These parties may use the data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational sharing is limited to service providers that support the website or workshop administration.
03
Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a valid legal process, or a lawful request from public authorities. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the workshop, our users, or others.

Legal disclosure is limited to what is necessary in the circumstances.